Privacy Policy

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Last Updated: October 16, 2025

Haven DesignScapes LLC (“Haven DesignScapes,” “we,” “us,” “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://havendesignscapes.com, contact us, or engage our services.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or submit personal information.

Information We Collect

We may collect the following categories of information:

Information You Provide

• Contact Information: Name, phone number, email address, and mailing address.
• Project Details: Information you share when requesting a consultation, quote, or submitting design ideas.
• Payment Information: Limited billing details required to process deposits or service payments (handled via secure third-party processors).
• SMS Consent Information: Phone number and opt-in confirmation when you subscribe to text messages.

Information Collected Automatically

When you visit our website, we may automatically collect:

• Device Information: IP address, browser type, operating system, referring URLs.
• Usage Data: Pages viewed, time spent on site, and actions taken.
• Cookies & Analytics: Cookies, pixels, and analytics tools to improve user experience and marketing performance.
• You can disable cookies in your browser settings, though some site functions may not operate properly without them.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to inquiries, schedule consultations, and provide services.
• To send updates, project communications, invoices, or service-related notices.
• To improve our website, services, and marketing.
• To send promotional materials or newsletters (only with consent).
• To comply with legal, regulatory, or safety obligations.
• We do not sell, lease, or trade your personal data to third parties for profit.

SMS/Text Message Policy (A2P 10DLC Compliance)

• When you provide your phone number and consent, you agree to receive automated or manual text messages from Haven DesignScapes.
• Message frequency varies, typically up to 10 messages per month.
• You can opt out at any time by replying STOP to any message.
• You can reply HELP for assistance or contact hello@havendesignscapes.com
• Message and data rates may apply.
• Your consent to receive messages is not required as a condition of purchasing services.
• We comply with the Telephone Consumer Protection Act (TCPA) and A2P 10DLC regulations.

How We Share Information

We may share limited data with:

• Service Providers: Trusted vendors (hosting, email, SMS, or payment processors) who assist us in operating the business.
• Legal Authorities: When required by law, court order, or to protect our rights.
• Business Transfers: In the event of a merger, sale, or acquisition, data may be transferred as part of business continuity.
• All third parties are required to maintain confidentiality and use your data only as permitted by law.

Data Security

We use administrative, technical, and physical safeguards to protect your information against unauthorized access, loss, or misuse.

While no system is completely secure, we take reasonable steps (SSL encryption, limited access controls, and secure vendor partnerships) to keep your information safe.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes described above or as required by law (e.g., tax or accounting records).

When no longer needed, your data will be securely deleted or anonymized.

Your Privacy Rights (U.S. Residents)

Depending on your state, you may have rights under applicable privacy laws such as the California Consumer Privacy Act (CCPA) or similar state legislation. These may include:

• The right to access and request copies of your data.
• The right to correct or delete information we hold about you.
• The right to opt out of data sharing for marketing purposes.
• The right to limit data use and disclosure of sensitive information.

To exercise these rights, contact us at hello@havendesignscapes.com or by phone at (516) 870-8886.

We will respond to verified requests within the timeframes required by applicable law.

Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect or store information from anyone under the age of 13. If you believe a child has provided us data, please contact us for removal.

Email Communications

By providing your email address, you agree to receive occasional communications, updates, or promotions.

You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

We comply with the CAN-SPAM Act and honor all unsubscribe requests promptly.

Third-Party Websites

Our website may link to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes occur, we will revise the “Last Updated” date above.

Your continued use of our website or services after updates constitutes acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Haven DesignScapes LLC

Email: hello@havendesignscapes.com

Phone: (516) 870-8886

Mailing Address: Raleigh, NC 27601, USA

Website: https://havendesignscapes.com